Customer focus

Being customer focussed

We are currently reviewing our service standards and will publish full details in the near future. The standards will reflect our approach to customer service, resident voice and set out what you can expect from us.

We want our customers to know what they can expect from us and that our services are based on the following customer service principles:

  • Making it easy to do business with us
  • Making sure that our staff are well trained and continually developed
  • Aiming to get all that we do right first time
  • Listening and responding to you
  • Showing empathy and honesty
  • Being polite and respectful
  • Providing quality services
  • When things go wrong, keeping you updated and learning from it.