Information Request NPH00-1365/19
I am writing to respond to your request for information received on Wednesday 2nd October which has been dealt with under the Freedom of Information Act 2000 (FOI).
Your request has been given the unique Information Request No. NPH00-1365/19. Please quote this reference on all correspondence relating to this request.
You have requested the following information:
1) In (a) 2018 and (b) all of 2019 so far how many times has your authority used your neighbour mediation service employees in an attempt to resolve a problem brought to you by a local resident in relation to parking?
2) For the first three incidents in 2019 please give a brief summary of the nature of the dispute. E.g.: "Neighbour keeps blocking my drive with his truck", or "Neighbour has four vehicles parked on street in the close making street parking impossible".
The Council’s housing stock is managed by an arms-length management organisation (ALMO) Northampton Partnership Homes (NPH).
In relation to parking, Northampton Partnership Homes (NPH) has not used neighbour mediation service employees to resolve a problem.
The disclosure to you of the enclosed information does not give you a right to reproduce or publish such information without the express permission of Northampton Borough Council or any other owners of the copyright therein. To do so you will need a licence under the ‘Reuse of Public Sector Information Regulations 2015’.
If you consider NPH has not provided the information you have requested you have the right to challenge that decision in respect of your information request within 6 months.
Please write to:
Information Access Challenges
Northampton Partnership Homes
The Guildhall
St Giles Square
Northampton
NN1 1DE
Otherwise please email: information@nph.org.uk. Emails to this address are automatically acknowledged.
If your challenge is not resolved to your complete satisfaction, you will then have the right to complain to the Information Commissioner.
If you feel your request has been handled unfairly you should, in the first instance, complain using NPH’s Customer Feedback form and address it to the department you have been dealing with. NPH’s Complaints procedure (a full copy of which is available by telephoning or writing to NPH’s Data Management Officer) will then be used to try and resolve your complaint.
Yours sincerely,
Santina Chambers
Data Management Officer
Northampton Partnership Homes
01604 838794 | 0300 330 7003
www.northamptonpartnershiphomes.org.uk