Repairs recharge policy

I am writing to respond to your request for information received by email on Monday 7th September 2020 which has been dealt with under the Freedom of Information Act 2000 (FOI).

Your request has been given the unique Information Request No. NPH1022-1192/20. Please quote this reference on all correspondence relating to this request.

You have requested the following information.  Our response is shown in bold.

NPH introduced repairs recharge policy in 2019

1)request since its introduction date could you please supply the amounts by month that were recharged

Recharge amounts by month are shown in the report here.

Period of interest

Introduction to 31 Aug 2020

2) Could you PLEASE send copy of or link to the recharge policy

The Rechargeable Repairs Policy can be found on the website here. Please note that due to the search criteria, you may have to search for similar words to find the relevant policy or strategy.

The disclosure to you of the enclosed information does not give you a right to reproduce or publish such information without the express permission of Northampton Borough Council or any other owners of the copyright therein.  To do so you will need a licence under the ‘Reuse of Public Sector Information Regulations 2015’.

If you consider NPH has not provided the information you have requested you have the right to challenge that decision in respect of your information request within 6 months.

Please write to:

Information Access Challenges

Northampton Partnership Homes

The Guildhall

St Giles Square

Northampton

NN1 1DE

Otherwise please email: information@nph.org.uk.  Emails to this address will be automatically acknowledged.

If your challenge is not resolved to your complete satisfaction, you will then have the right to complain to the Information Commissioner.

If you feel your request has been handled unfairly you should, in the first instance, complain using NPH’s Customer Feedback form and address it to the department you have been dealing with. NPH’s Complaints procedure (a full copy of which is available by telephoning or writing to NPH’s Data Management Officer) will then be used to try and resolve your complaint.

 

Yours sincerely,

Santina Chambers

Data Management Officer

Northampton Partnership Homes 

01604 838794 | 0300 330 7003

www.northamptonpartnershiphomes.org.uk