I am writing to respond to your request for information received by email on Friday 28th August 2020 which has been dealt with under the Freedom of Information Act 2000 (FOI).
Your request has been given the unique Information Request No. NPH1022-1163/20. Please quote this reference on all correspondence relating to this request.
You have requested the following information. Our response is shown in bold.
Tree Maintenance in tenants’ gardens
Request the following:
a) Number of times tree maintenance has taken place
b) Number of times the cost of the work was charged
c) Number of times the cost of work was waived
Periods of interest
2015
2016
2017
2018
2019
2020 year to date
Regarding trees in tenant’s own gardens, NPH only hold information from June 2018 from when Continental took on the contract for NPH managed land. Previous to this date, requests to carry out work in tenant’s own gardens was arranged via the respective Team Leader. Given the number of transactions and complexity involved prior to 2018, NPH are unable to provide the required information.
Currently, the policy on recharges does not cover the cost of tree maintenance, although tenants are initially advised about their responsibilities for the maintenance of trees in their gardens.
NPH can advise that each order carried out involved trees in a dangerous condition or where structural damage was being caused.
The following data is available from the records held:
| Date | Number of Orders | Cost £ | Number of charges made | Number of Waived charges |
| June 2018 to March 2019 | 1* | £292 | 0 | 1 |
| April 2019 to March 2020 | 11 | £10,433 | 0 | 11 |
| April 2020 to date | 14 | £15,984 | 0 | 14 |
*Requests may have been made separately by Tenancy Management and therefore not included in this data.
The disclosure to you of the enclosed information does not give you a right to reproduce or publish such information without the express permission of Northampton Borough Council or any other owners of the copyright therein. To do so you will need a licence under the ‘Reuse of Public Sector Information Regulations 2015’.
If you consider NPH has not provided the information you have requested you have the right to challenge that decision in respect of your information request within 6 months.
Please write to:
Information Access Challenges
Northampton Partnership Homes
The Guildhall
St Giles Square
Northampton
NN1 1DE
Otherwise please email: information@nph.org.uk. Emails to this address will be automatically acknowledged.
If your challenge is not resolved to your complete satisfaction, you will then have the right to complain to the Information Commissioner.
If you feel your request has been handled unfairly you should, in the first instance, complain using NPH’s Customer Feedback form and address it to the department you have been dealing with. NPH’s Complaints procedure (a full copy of which is available by telephoning or writing to NPH’s Data Management Officer) will then be used to try and resolve your complaint.
Yours sincerely,
Santina Chambers
Data Management Officer
Northampton Partnership Homes
01604 838794 | 0300 330 7003
www.northamptonpartnershiphomes.org.uk