We are delighted that NPH has recently become the first housing provider in the UK to achieve the new Resolve Standard accreditation since it was launched this year following a successful pilot stage.
Resolve is a centre of excellence organisation solely focused upon community safety and antisocial behaviour so it’s a real testament to our team and the anti-social behaviour (ASB) service we have put in place to have achieved the accreditation.
After a rigorous accreditation process which involved a workshop, portfolio of evidence and peer review Resolve said that:
“Northamptonshire Partnership Homes offer a high quality anti-social behaviour service, recognising the importance of making communities safer and ensuring that appropriate resources are in place to support all victims of ASB. The organisation meets the Resolve Standard principles and underlying commitments”
Achieving the Resolve Standard accreditation was the culmination of a lot of hard work by our Tenancy Compliance Team. Ryan Surridge, Tenancy Compliance Team Manager said:
“We are proud to have met the Resolve Standard as it demonstrates the emphasis NPH put on providing a high standard ASB service for residents. Hopefully this reassures victims of ASB and provides them with the confidence to report issues to NPH whilst also highlighting the hard work put in by the Tenancy Compliance Officers and partner agencies in Northampton to tackle ASB.”
NPH have a dedicated team of tenancy compliance officers who deal with anti-social behaviour to ensure our residents feel safe and can easily report their concerns. To find out more about how NPH tackles anti-social behaviour and how to report your concerns you can find more information on our website here.
To find out more about Resolve UK you can find their website here.