Anti-Social Behaviour

Anti-Social Behaviour

Anti-Social Behaviour (ASB) is behaviour that causes harassment, alarm or distress.

However, in some cases, activities may be classed as ASB if they cause nuisance and annoyance only.

We will not tolerate Anti-Social Behaviour and, in partnership with other agencies, we will investigate all forms of ASB.

You should only report ASB to us at NPH, if you are reporting about an NPH managed property.

For advice on how to be a good neighbour and dealing with neighbour disputes take a look at our Good Neighbours page

Is this Anti-Social Behaviour?

Sometimes you may have issues with your neighbour that would not count as ASB.

Unsure if what you're seeing is ASB?

Click below to find out whether an activity is Anti-Social behaviour or not, what you can do, and when we can help.


Report Anti-Social Behaviour online

You can report ASB online by providing details of what happened and where it took place.

A member of our Tenancy Compliance Team will contact you back to gather more information.  Please leave a contact number or e-mail address for us to contact you on.

Report ASB online now

Report ASB in person:

Guildhall One Stop Shop
St Giles Street
Northampton, NN1 1DE

Between the hours of 10:00am and 4:00pm, Monday to Friday.

Report ASB over the phone

You can also report an incident outside our office hours by phoning NPH's anti-social behaviour reporting line on 0300 330 7003.

If you wish to speak to someone to seek advice, report an incident or discuss a current incident that you have previously reported then you can also call between 9 and 5pm weekdays.


What to expect when you report ASB
  • When you report ASB to us it will be graded as Grade 1, Grade 2 or Grade 3 based on whether the incidents are directed at an individual, affect the community in general or affect the environment.  We will offer to interview you within 1 working day for Grade 1 incidents, 3 working days for Grade 2 incidents and 5 working days for Grade 3 incidents.
  • We will offer to meet with you face to face at a place where you feel comfortable to discuss your issues and agree an action plan with you.
  • We will complete a risk assessment to support you which will include agreeing how often we will keep in contact with you and how contact will be made e.g. face to face, telephone, e-mail.
  • We will update action plans and risk assessments with you every month.
  • We will do everything we can to help resolve the issues that you are experiencing but may sometimes have to accept that we are unable to take any further action.  If this is the case we will explain this to you fully and offer advice.  We won’t close the case unless we have discussed it with you first.
Anti-Social Behaviour Case Review

What is the Anti-social behaviour case review?

The Anti-social behaviour case review, previously known as the Community Trigger, is a mechanism designed to give victims of Anti-Social Behaviour (ASB) the right to a review of their case where the locally defined criteria are met. It is part of the Anti-social Behaviour, Crime and Policing Act 2014.

Once the request is processed agencies are required to come together to review how previous complaints of ASB have been dealt with and what further action (if any) is required.

Who can activate the case review?

The case review can be activated by either the victim themselves or someone on their behalf – such as a carer, family member or councillor.

A victim can be an individual, business or community group. 

What is the case review criteria?

In order to start the case review process and subsequent case review, one of the following criteria must be met:

  • one person has reported 3 separate incidents relating to the same problem in the past 6 months, to a relevant agency (police, council, housing provider) and feels no effective action has been taken to resolve the ASB or
  • one person reported 1 hate incident or crime motivated by hate in the last 6 months and no effective action has been taken and it has been referred to West Northamptonshire Council Case Management meeting

If you would like to refer your case to the case management meeting, please email your details and details of the incident to 

The law sets out what will be considered a ‘qualifying complaint’ for using the case review. The purpose of this is to prevent someone reporting historical incidents of anti-social behaviour in order to use the case review. The legislation sets out the following standards:

  • the anti-social behaviour was reported within one month of the alleged behaviour taking place
  • a single incident which is reported to more than one agency only constitutes as one qualifying complaint

For the purpose of the case review, anti-social behaviour is said to be behaviour causing harassment, alarm and distress to a member or members of the public. However, when deciding whether the criteria is met the local authorities nominated case review single point of contact will consider the cumulative effect of the incidents and consider the persistence of the ASB and the harm or potential harm caused to the victim, rather than rigidly deciding whether each incident reached the level of harassment, alarm and distress. 

What happens if the criteria is met?

A review will take place involving all relevant partners. The review will result in 3 outcomes:

  • no further action (which can be appealed)
  • further action identified and prepared into an action plan with appropriate and realistic timescales
  • no further action due to impending circumstances – for example awaiting court results

When is it not suitable to use the case review?

The case review is not a complaints process, nor does it override an organisations ability to carry out actions they think are necessary. If you are not satisfied with the outcome of a case, contact the relevant organisations and ask for their complaints process.

You can find out more about making a complaint to us here: Link to

How do I activate the case review?

You can start action through the case review using the form below

Make an anti-social case review referral

or call West Northants Community Safety Partnership on 0300 126 7000

If you would like the case review form posted to you please email

Postal address:
Community Safety Partnership Manager
West Northants
One Angel Square