Anti-Social Behaviour

Anti-Social Behaviour

Anti-Social Behaviour (ASB) is behaviour that causes harassment, alarm or distress. 

We will not tolerate Anti-Social Behaviour and, in partnership with other agencies, we will investigate all forms of ASB.

Sometimes you may have issues with your neighbour that would not count as ASB.

For advice on how to be a good neighbour and dealing with neighbour disputes take a look at our Good Neighbours page

Is this Anti-Social Behaviour?

Unsure if what you're seeing is ASB?

Click below to find out whether an activity is Anti-Social behaviour or not, what you can do, and when we can help.


Report Anti-Social Behaviour online

You can report ASB online by providing details of what happened and where it took place.

A member of our Tenancy Compliance Team will contact you back to gather more information.  Please leave a contact number or e-mail address for us to contact you on.

Report ASB online now

Report ASB in person:

Guildhall One Stop Shop on St Giles Street between 10:00 - 16:00 Monday - Friday. 

St Giles St, Northampton, NN1 1DE

Report ASB over the phone

You can also report an incident outside our office hours by phoning NPH's anti-social behaviour reporting line on 0300 330 7003.

If you wish to speak to someone to seek advice, report an incident or discuss a current incident that you have previously reported then you can also call between 9 and 5pm weekdays.


What to expect when you report ASB
  • When you report ASB to us it will be graded as Grade 1, Grade 2 or Grade 3 based on whether the incidents are directed at an individual, affect the community in general or affect the environment.  We will offer to interview you within 1 working day for Grade 1 incidents, 3 working days for Grade 2 incidents and 5 working days for Grade 3 incidents.
  • We will offer to meet with you face to face at a place where you feel comfortable to discuss your issues and agree an action plan with you.
  • We will complete a risk assessment to support you which will include agreeing how often we will keep in contact with you and how contact will be made e.g. face to face, telephone, e-mail.
  • We will update action plans and risk assessments with you every month.
  • We will do everything we can to help resolve the issues that you are experiencing but may sometimes have to accept that we are unable to take any further action.  If this is the case we will explain this to you fully and offer advice.  We won’t close the case unless we have discussed it with you first.
Community Trigger

What is the Community Trigger?

The Community Trigger is designed to give victims of ASB the right to a review of their case. 

When certain criteria are met, agencies are required to review how previous compnats of ASB have been dealth with, and what further action (if any) is needed. 

Who can activate the Community Trigger?

The trigger can be activated by either the victim, or someone on their behalf, such as a carer, family member or councillor. 

A victim can be an individual, business or community group. 

What is the criteria for activating the Community Trigger?

To activate a Community Trigger, the following criteria must be met:

  • 3 reported incidents of ASB in the previous 6 months to a relevant agency (for example NPH, the police or the council);
  • Each report has been made within one month of the alleged incident;
  • None of the reports were made anonymously; and 
  • Each reported incident must have caused harassment, alarm or distress. 

West Northamptonshire Council has a nominated Community Trigger contact. This person will review any trigger activations against the criteria, and will consider the persistance of the ASB and any harm or potential harm caused. 

What happens if the criteria is met?

All relevant partners will review the case. This will result in one of three outcomes;

  1. No further action (this can be appealed);
  2. Further action identified and an action plan prepared. The action plan will include appropriate and realistic timescales; or
  3. No further action due to impending circumstances - for example, awaiting court outcomes. 

When isn't the Community Trigger suitable to use?

The Community Trigger isn't a complaints process, and so isn't appropriate to use if you're not happy with the outcome or handling of your case. 

If you are not satisfield with the outcome or handling of your case, you should contact the relevant organisations and ask for their complaints process.

You can find out more about making a complaint to us here: Give us feedback

How do I activate the Community Trigger?

You need to download and complete the Community Trigger form and send it to:

Email address:

Postal address: 

Victoria Rockall

Community Safety Partnership Manager

West Northants

The Guildhall

St Giles Square