Companies encouraging you to make legal disrepair claims are targeting residents by advertising online or going door to door around Northampton. They will encourage you to make compensation claims against us.
Some will let you believe they are working for NPH or the council, but they are not.
We understand that there may be times you're not happy with the service we have provided, but we'd rather the money went towards helping you, rather than going to legal firms.
The best way of making sure that this happens is to following these steps before engaging with any of these claims companies:
- Report your repair
- If you're not happy with your repair, you can make a complaint
- We will look into your complaint. We will do our best to put it right and make sure it doesn't happen again.
This way, we can make sure that your rent money goes into making repairs and improvements to your home, rather than to legal firms.
You may also see social media campaigns from these companies, which tell you they're supported by NPH or the council. They are not. We don't support these companies as they exist to make money out of you, and out of us.
If you're contacted by a legal disrepair firm
If someone from a legal disrepair firm comes to your door, make sure you:
- Always ask for identification. NPH and West Northamptonshire Council staff will always carry ID cards, and will happy to show them to you if asked.
- Call the police if you feel scared or threatened.
- Talk to us before you sign any documents.
Don't feel pressured or misled into signing anything, as you may be liable to pay fees if you change your mind.
If you want to report a repair or chase one up, please talk to us, we're here to help. Just call us on 0300 330 7003.