Your Housing officer

Your Housing Officer

NPH have a team of Housing Officers for each area across Northampton. 

How can they help?

Housing Officers help you manage your tenancy.

This includes:

  • day to day housing enquiries
  • advice on your tenancy
  • how to report flytipping
  • advice on moving home to include mutually exchanging
  • making a referral to our in house Housing Support service
  • fire safety management and advice
  • keeping you and your home safe

Who is my Housing Officer?

Contact and view your Housing Officer

Click on the sections below for more information.

 

Housing Advice Sessions

Your Housing Officer will be holding an ‘Advice Session’ every month at a central location where you can go and speak to them about any housing related need.

  • Do you have a question you’d like to ask your Housing Officer?
  • Need to talk about your tenancy?
  • Need some advice paying for your rent and service charges?
  • Do you feel unsafe in your neighbourhood?

These monthly sessions are the perfect time for you to let your Housing Officer know.

They are of course free to attend and you don’t need to book. All you need to do is turn up and take a seat!

View our Housing Advice Sessions here

Welfare and Tenancy support

Housing Officers try to support you as much as possible especially if you are experiencing difficulty maintaining your tenancy. Your Housing Officers can also put you in touch with other agencies if you need more specialist support. 

If you are having any problems maintaining your tenancy or you don't know where to go for support, you can contact your Housing Officer for an informal chat.

 

Changes to your tenancy

Housing Officers deal with anything that affects your tenancy, such as:

  • when your tenancy conditions have not been met;
  • requests to change names on tenancies;
  • tenancy successions;
  • transfer requests; and
  • mutual exchange requests.
Property inspections

Housing Officers do regular inspections of the communal areas of blocks of flats - you will be notified before a visit if the Housing Officer wants access to your property.

Moving in to your home

Viewings

Before moving into your home, we will invite you to view the property and if you accept the property, one of our Rent Income officers will take you through the sign up and make sure that you understand what is expected of you as a tenant. They will also make sure that you know who your Housing Officer is and how you can contact them when you need help.

Once you've moved in, our Housing Officers will visit you within 2 weeks to see how you're settling in.

Our Rent Income Officers are the first point of contact if you are struggling to pay your rent. 

Tenancy and Property Updates

We offer a range of services and recognise that some tenants are unaware of them and have very little or no interaction with us.

We have a team of Housing Officers that work in neighbourhoods and they are now making appointments to meet tenants, many of whom they will not have met before. These visits will be booked by way of a letter offering an appointment. The visits will allow the Housing Officer to meet with you, see how you are managing in your home and discuss any issues of concern that you may have.

The Housing Officer will offer a range of advice and make you aware of what help is available should you need it.