Repair priorities
When requesting a repair, we will place it into one of three categories, each with their own priority and timescale to complete.
Emergency
An emergency repair includes:
- work to remove immediate danger to people
- avoid serious damage to the property; or
- if it is required to make the property secure
Timescale: We will attend an emergency repair within 24 hours. This may involve follow up works after making the property safe.
Urgent
An urgent repair includes:
- work needed to quickly prevent immediate damage to the property
- overcoming serious inconvenience to you; or
- potential health and safety or security risk
Routine
A routine repair includes non-urgent work but it cannot wait until a program of planned maintenance takes place in your area.
