Making contact with us easy

Phone

We will answer:

  • Repairs and general enquiries line 0300 330 7003, Monday to Friday 9am until 5pm, excluding bank holidays
  • To report an emergency repair outside these hours, you can also call 0300 330 7003, weekends, bank holidays and weekdays (Monday to Friday, 5pm to 9am)

We try our best to:

  • Answer 90% of telephone calls to the contact centre
  • Answer 70% of service requests to the contact centre at the first point of contact
  • Respond to requests for call backs within 5 working days

General enquiries

If you have an NPH enquiry, please call 0300 330 7003 or you the search tool on our website.

Online

If you can, go online as this is the quickest, most accessible and most efficient way of communicating with us 24/7 where you can to report a repair, pay your rent and manage your tenancy: www.nph.org.uk

If you use our eforms you’ll receive confirmation that we’ve got your form. The confirmation will give you a timescale as this changes depending on the form completed.

If you email us, we will respond within 5 working days.

Social media

Facebook: NPH Connect

X: @NPH_news

You can also sign up to receive our latest news.

Written

We’ll provide you with a full response to your letter (with the exception of complaints) within 5 working days.  Our response will be in plain English.

Write to us at: Northamptonshire Partnership Homes, One Angel Square, Angel Street, Northampton, NN1 1ED

Visit us at the One Stop Shop

You can visit us at the One Stop Shop at the St John’s Street entrance of One Angel Square (a short walk from Northampton’s bus station and town centre amenities) from Monday to Friday between 9am and 5pm (excluding public and bank holidays) where you can access the following facilities if needed:

  • telephones and computers for customer use
  • hearing loops
  • disabled toilets
  • baby change facilities

The address is:

One Angel Square, Angel Street, Northampton, NN1 1ED

Unacceptable behaviour

Unacceptable customer behaviour includes:

  • being under the influence of controlled drugs or alcohol
  • damage to our or staff owned property
  • physical violence
  • threats of any kind (threatening behaviour or intimidation)
  • verbal abuse, including racist, sexist or discriminatory comments
  • vexatious complaints and harassment

We keep records of unacceptable customer behaviour and this may result in your access to services being changed.

Feedback

Tell us how we did or give us feedback for next time.

Media enquiries

If you are a member of the media and have an enquiry, please email the Communications Team at comms@nph.org.uk.

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