News Date:
Tuesday, September 5, 2023
Whether you’re expecting a visit by NPH, one of our contractors or another reputable organisation e.g. a utility company, it’s always worth bearing this in mind before you open the door:
- Please check ID badges and do not let people into your home if you don’t know them. NPH staff or contractors working on our behalf will always show ID badges when asked
- If NPH staff or contractors working on our behalf are scheduled to visit a property, you will be notified in advance by letter, email, text or telephone call. If you don’t have an appointment booked, you don’t have to let us in your home (no one from NPH or contractors visiting on our behalf will call without an appointment)
- Do not feel under pressure to open the door. Genuine callers will wait
- If you are in any doubt and someone says they’re from NPH or a contractor visiting on our behalf, please call us on 0300 330 7003 to check
Scams and frauds can be reported to Action Fraud online or by calling Action Fraud on 0300 123 2040.
Please share this message with others who don’t have access online. Thank you for your help.