Homes

We are committed to providing homes that people feel safe and comfortable living in.

Good quality homes are the foundation of everyday life. We listen to residents to understand what improvements matter most and use this feedback to guide investment and repairs.

Our work focuses on keeping homes safe, well maintained and fit for the future. This includes improving energy efficiency, carrying out planned works and responding to repairs as quickly as possible.

Our aim is to provide homes that meet residents needs, support wellbeing and give people confidence in the place they live.

What we’ve achieved so far

Death of a resident process

NPH listened to feedback that it was hard to find clear information on what to do when a tenant dies. We used this feedback to write the process in plain language, publish it in one easy to find place, and make sure staff can support people through the next steps.

See what else we’ve done

Services

Listen and act on our residents views to provide great services

Company

Be a great company which is inclusive, successful and well run

Neighbourhoods

Work collaboratively to provide great neighbourhoods where residents are proud to live

Let’s keep making it better

We’ll keep listening, learning and taking action on what matters most to you.

Your ideas help shape our homes, services and communities — so keep sharing your thoughts through our surveys, events and conversations.

Together, we’re making NPH a place everyone is proud to call home.