We want NPH to be a great place to work, with a clear sense of direction, shared by all, and ambitious to succeed on behalf of our customers. A place where people work as one team, where people believe in the values of the company and go the extra mile to deliver homes and places where our customers want to live.
A place:
- where colleagues are kept well informed, are listened to and whose views are respected.
- where colleagues are encouraged to learn and develop.
- where talent is nurtured.
- which has the courage to try things differently.
- where people are empowered to perform, and individual performance is recognised and well managed.
- where success is celebrated and where we are proud to let others know about our success.
- which is widely respected as an efficient, professional organisation, demonstrably fair and honest.
- which respects the individual and reflects the diverse communities we serve. An organisation with a strong, confident image that does what it says it will do.
We offer a generous set of benefits to all colleagues:
- A fair, competitive market salary;
- Enhanced annual leave of 28 days per year and an additional 5 days after 5 years service;
- Flexible working options;
- Family friendly arrangements;
- LGPS pension;
- Occupational sick pay (after a successful probation period), maternity pay, paternity pay and adoption pay;
- Training opportunities;
- Employee discounts and offers through NPH Discount Hubs;
- A Green Car Benefit Scheme via salary sacrifice
- Free car parking; and
- Cycle to work scheme
At NPH we value and respect all differences in all people, whether seen or unseen. We aspire to an inclusive working environment and a culture that reflects our colleagues and residents. Our colleagues have equal access to learning and development opportunities and we create opportunities for their voice to be heard.
We welcome applications from all regardless of race, faith, age, sexuality, gender identity, neurodivergence or disability. If we can make any adjustments to our recruitment processes to make it more accessible, we actively encourage you to let us know.
Colleague Testimonials
Take a look at what some of our colleagues have to say, who have all benefitted from the wide range of opportunities at NPH.

Vivien Marks
Vivien loves her role at NPH and the fact no day is the same. She is a key part of our rent income team and works hard to look after our residents.
“I’m fortunate to belong to a hardworking professional community where no two days are ever the same. There is always a welcoming friendly face and the support and training to help me to succeed.”
Hear from Vivien

Barbara Vaughan
Barbara has worked for NPH for over 4 years. Recently she changed job roles and switched teams within NPH.
“I love what NPH stands for and what we are trying to achieve. I saw the housing department as the heart of NPH, and wanted to work on the front line to help and support our tenants in their home. I didn’t have any technical housing knowledge, but had certain transferable skills I could utilise.
I was fortunate to be successful in getting a role as a tenancy support officer. They must have seen something. Staff and managers are very friendly even with the pressures of work and the challenges that brings, there is a great working relationship.”
Hear from Barbara

Dave Care
Dave has been working in housing services for 20 years and still loves his job!
“I have been working for the NPH (previously the local authority) for over 20 years as an electrician. I still find meeting residents and engaging with people from different backgrounds the best part of my job.
When meeting NPH residents either for the first time or revisiting them, I like to be open and friendly so they feel at ease for me to my job.”
Hear from Dave
Privacy Notice for employees – How we use your personal information
Who are we
Northamptonshire Partnership Homes is an Arm’s Length Management Organisation (ALMO) that was set up in 2015 to undertake the management of West Northamptonshire Council’s (Formerly NBC) housing services. We are wholly owned by WNC but we have our own management team and Board of Directors. We are a Company Limited by Guarantee (CLG) and a not for profit organisation.
Our Privacy Promise
We promise:
To keep your data safe and secure; and
To protect and respect your privacy.
What is the purpose of this notice?
This privacy notice aims to give you information on how we collect and process your personal information throughout your working relationship with us. It makes you aware of how and why your personal information will be used, namely for the purposes of the performance of our contract with you as our employee, and how long it will usually be retained for. In these cases, we will be the “data controller” for the purposes of data protection law.
This notice provides you with certain information that must be provided under the UK General Data Protection Regulation (‘the UK GDPR’), the Data Protection Act 2018 and any subsequent legislation.
How your information will be used
NPH needs to keep and process personal information relating to our workforce. This includes employees, agency workers, contractors, temporary workers and volunteers.
The information we hold and process will be used for the management and administration of your contract with us during your employment. This includes:
- Recruitment and appointment purposes, to set up your employment or volunteering contract.
- Administration purposes (e.g. to operate payroll, pensions etc.).
- Conducting performance reviews, managing performance and determining performance requirements.
- Assessing qualifications for a particular job or task, including decisions about promotions. Offering any necessary support requirements in your role; Education, training and development requirements.
- Compliance with legal or industry standards to ensure that your tax and National Insurance are recorded against your name (e.g. to prove eligibility to work in the UK, to complete DBS checks, where appropriate, and to meet our Health and Safety Requirements).
- Conducting transactional surveys to monitor and improve our services, for example, following training courses.
- Risk assessing you for lone working.
- Monitoring diversity in our applicants and workforce, as recommended by the Equality and Human Rights Commission. The information you give us in this section will not be seen by the hiring manager during the application process, and will not affect applications to work with us or volunteer with us in any way.
- Dealing with legal disputes involving you, or other employees, workers and contractors, including accidents at work
- Ascertaining your fitness to work
- Managing sickness absence
- Complying with health and safety obligations;
- To prevent fraud
- To monitor your use of our information and communication systems to ensure compliance with our IT policies
- To ensure network and information security, including preventing unauthorised access to our computer and electronic communications systems and preventing malicious software distribution
- Assist in the running of our business
- Comply with legal or regulatory requirements.
- Monitoring our premises and for safeguarding and security reasons.
We may only collect and process your personal information when the law allows us to. Most commonly we will use your personal information in the following circumstances:
Where we are required to collect personal data so that we can perform the contract we have entered into or intend to enter into with you, and to comply with any legal requirements. If we are unable to collect your data we may be unable to undertake the performance of our contract with you.
Where it is necessary for the legitimate interests of NPH and protect our legal position in the event of legal proceedings.
We will keep and use the information to enable us to run the business and manage our relationship with you effectively, lawfully and appropriately.
The information you provide will be used during the recruitment process, whilst you are working for us, and at the time when your employment ends and after you have left.
We may also use your information where we need to protect your vital interests or if it is in the public interest to do so. If you do not provide this data, we may be unable in some circumstances to comply with our obligations and we will tell you about the implications of that decision.
NPH are legally obligated to process your data in accordance with the law. For example we may process your data to prevent fraud, reporting potential crimes and to aid in the detection and prevention of crime. We will process your data securely should any of the above arise.
We will use your information to perform checks required to do your job, for example we may need to conduct a criminal records check as part of the employment process. We will only use information relating to criminal convictions where the law allows us to do so and in accordance with our data protection policy.
You may be referred to in company documents and records that are produced by you and/or your colleagues during the course of your employment and whilst doing business on behalf of the company. These documents may be subject to Subject Access Requests or Freedom of Information Requests which NPH are legally bound to comply with. Any personal data released under either request, will be suitably pseudonymised to prevent identification.
To promote interdepartmental working and efficient working practices we may publish your photographs on the intranet. This enables us to improve collaborative working and connections. We may also use staff photos in promotional material, as well as on social media platforms. You can withdraw your consent for your image to be used in this way at any time by speaking directly to the Comms team or email preferences@nph.org.uk
We will take a photo for use on your MAC ID cards which are also used to allow access to your place of work. You can change this picture at any time. if you would like support with this please contact the team.
How we collect your information
The information we hold about you will mainly have been provided by yourself. We also collect information about you from internal sources, such as your manager, and in some cases, external sources, such as referees and government agencies like the Disclosure and Barring Service.
The information we store about you
Typically, the information we store includes
- your application form and references,
- your contract of employment and any amendments to it.
- any correspondence with or about you, for example letters to you about a pay rise or, letters produced at your request like a letter to your mortgage company confirming your salary.
- any information needed for payroll, benefits and expenses purposes.
- your contact and emergency contact details, records of holidays, sickness and other absences.
- information needed for monitoring equal opportunities
- records relating to your career history, such as any training completed, appraisals, other performance measures and where appropriate, any unspent disciplinary warnings and grievance throughout your employment.
Where necessary we may keep information relating to your health, which could include reasons for absence, GP reports and notes. This information will be used in order to comply with our health and safety and occupational health obligations and to consider how your health affects your ability to do the job. Health information will also be used to determine whether any adjustments to your job might be needed. We will also need this data to administer and manage any statutory and company sick pay you may be entitled to.
Information relating to your racial or ethnic origin, political opinions, religious and philosophical beliefs, trade union membership, biometric data or sexual orientation will only be used when required by law or the information is required to protect your health in an emergency.
We monitor the use of any company computers, mobile telephones and tablets and keep records of usage. This is detailed in the NPH ICT Code of Practice which can be found in the NPH Strategy Bookcase. Hard copies can be requested from Corporate Services.
We also use CCTV throughout our premises and therefore you may appear on CCTV footage.
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. The criteria used for determining how long your data will be stored for is detailed in the NPH Data Retention and Destruction Policy. This can be found in the NPH Strategy Bookcase. Hardcopies can be requested from Corporate Services.
Should we need to process your personal data for a purpose other than that which it was collected for, we will provide you with information on that purpose and any other relevant information.
Who we share your information with
We will not normally share your information without your consent unless the law allows or requires us to do so. Where it is legally required or necessary in accordance with data protection law, we may share employee information with:
- The Housing Ombudsman;
- West Northamptonshire Council and/or LGPS;
- Suppliers and service providers;
- Financial organisations;
- Our auditors;
- Survey and research organisations;
- Trade unions and associations;
- Occupational health;
- Insurers;
- Pension providers;
- Professional advisers and consultants;
- Police forces, courts, tribunals;
- Professional bodies;
- Employment and recruitment agencies.
How we keep your information secure
We have in place appropriate technical and organisational security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need-to-know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.
We have in place procedures to deal with any suspected data security breach and will notify you and the Information Commissioner’s Office of a suspected breach where we are legally required to do so.
Your rights
Under GDPR you have rights regarding the personal data that NPH holds and processes about you.
Specifically you have the:
- Right to be informed.
- Right of access – You have the right to request a copy of the information we hold about you. Such requests will be processed within one month of receiving the request.
- Right to rectification – You have the right to request any outdated, incorrect or inaccurate information we hold about you to be corrected. Such request will be processed within one month of receiving the request.
- Right to erasure – You have the right to ask us to delete personal information about you. This can be done for example where the information is no longer necessary, if you have withdrawn consent or if we have unlawfully processed the information. In certain circumstances we may not always be able to comply with your request for specific legal reasons. If this happens we will notify you.
- Right to restrict processing – When processing is restricted we are allowed to store the information but not do anything with it.
- Right to data portability.
- Right to object – In certain circumstances you may also have the right to object to our use of your personal information, object to certain decisions being taken by automated means, have your information deleted, and have your information transmitted electronically to another organisation. You may also claim compensation for damages caused by a breach of the GDPR.
- Right in relation to automated decision making and profiling – For recruitment and employment purposes NPH does not conduct the use of any automatic decision making or profiling software.
You can expect that we will only share relevant, up to date information when we are legally or contractually required to. We will ensure your information is secure and will let you know if your information is ever compromised. Where we have requested consent to share your information, this consent can be revoked at anytime by contacting the HR Department.
You have the right to lodge a complaint to the Information Commissioners’ Office if you believe that we have not complied with the requirements of the General Data Protection Regulation (UK GDPR).
International transfer of personal data
Our website is housed within the UK. Our other servers and systems are generally located on our premises or elsewhere within Europe, but some services used for example email campaigns and online surveys may be located outside of Europe.
Where data is transferred outside Europe, NPH will ensure that transfers are only made to countries in which the European Commission has made an adequacy decision or where appropriate safeguards are in place.
Where to get help
Should you have reason to complain about how your data has been processed, you can contact the Data Management Officer.
Data Management Officer
Northampton Partnership Homes
The Guildhall, St Giles Square
Northampton
Email: housinginformationrequests.nph@nph.org.uk
Alternatively, if you think our collection or use of personal information is unfair, misleading or inappropriate or if you have concerns about the security of your personal information, you also have the right to make a complaint to the Information Commissioner’s Office. You can contact the Information Commissioner’s Office at the following address:
Information Commissioner’s Office,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF
Telephone: 0303 123 1113
Further information and guidance please visit https://ico.org.uk/concerns/
What information does the organisation collect?
- Your name and any former names for business purposes
- Your business occupation
- Your contact details, which may include address, phone number and email address
- Part of the UK where you are usually resident
- Your date of birth
- Your nationality
- Your bank details and national insurance number
- Details of other Non-Executive positions you hold
- Details of potential or actual conflicts of interest in relation to your role.
- Additional details you may have disclosed, which could include details of your qualifications, skills, experience, identification documents and employment history
- Welcome letter which set out the terms and conditions relating to your appointment.
- Contact details for you and your next of kin
- Information about your remuneration
- Information about your criminal record
- Assessments of your performance, including appraisals, performance reviews, one to ones, training you have participated in, performance improvement plans and related correspondence
- Information about medical or health conditions, including whether or not you have a disability for which the organisation needs to make reasonable adjustments, details of any absence management plans put in place or adjustments made
- Equal opportunities monitoring information, including information about your ethnic origin, sexual orientation, health and religion or belief
- All the above details are processed under the lawful basis of Legal Obligation (ref. GDPR article 6), as they are required to allow us to manage your appointment as a Board Member of Northampton Partnership Homes.
Who has access to data?
How does the organisation protect data?
For how long does the organisation keep data?
- Right of access. The GDPR gives you the right to access copies of the personal data held about you. Your right of access can be exercised in accordance with the GDPR.
- Right to request an electronic copy of your personal data. Where you provide personal data you have the right to be provided with a structured, commonly used and machine-readable copy and have the right, in certain circumstances, to ensure that we transmit that personal data to a recipient of your choice without hindrance (the right to data portability).
- Right to correct. You have the right to ensure that we correct the records of any personal data held about you which are inaccurate. You also have the right to ensure that we complete any incomplete personal data held about you.
- Right to erasure. You have the right to ensure that we erase your personal data, though we would need to retain limited details to comply with the Companies Act 2006, (the right to be forgotten).
- Right to restriction. In certain circumstances, such as where you have contested the accuracy of personal data, you have the right to restrict our processing of your personal data. That means that we will hold your personal data on file but that we cannot process that personal data. We will inform you if for any reason the restriction on processing your personal data is lifted.