Engagement Café on Thursday 13th February 2025
Our next Engagement Café will be held on Thursday 13th February 2025 between 12noon and 2pm. The Café gives residents the opportunity to meet and chat with staff across all areas of NPH. It is informal and anyone can drop-in – no appointment is necessary.
The Café is held at the Grosvenor Centre’s ‘Gathering Space’ so it’s in a great central location. Residents are free to come to the Café to ask questions, give us feedback and resolve issues around their tenancy. Staff members from various teams will be in attendance to offer support, guidance and advice.
The following teams will be represented at the next Engagement Café event:
Housing Support
Our Housing Support team can offer you guidance on any support-related issues you are having and help you to maintain a positive tenancy.
Housing Management Team
The Housing Management team will be there to provide more details around the launch of the new Estate Inspections timetable.
Anti-Social Behaviour (ASB) / Tenancy Compliance
Come and discuss any ASB related issues with the Tenancy Compliance team.
Rent Income
NPH’s team of Rent Income Officers will be on hand to guide and support you with queries about rent and money management.
Property Maintenance
Do you need to report a repair or would like an update on an existing repair? Our repairs team can offer advice around any repairs-related issues.
Grounds Maintenance / Estates Services
If you’re not sure about who is responsible for trees and hedges near you our estates services team will be able to advise you.
Asset Management
Find out what our Asset Management team have planned for your area.
Mutual Exchange
Do you want to move to a different area, bigger or smaller property? Mutual Exchange is an opportunity for swapping your property – come and get advice on eligibility and how to do this.
WNC Customers Services and Allocations
For general council enquiries and housing applications, find out how the new allocation process works.
Happy to Help CiC
Find out about our Communities Fund to support your resident or community group. Or maybe you would like to do some volunteer work at The Paint Shop or one of our community hubs.
Customer Engagement
Come along and find out how to get involved and help us improve our services. We want to hear your views on Repairs, ASB and how we handle Complaints.
Communications Team
Do you have any feedback on how NPH communicate with our residents? Would you like to meet the people behind the comms? They’ll be here to answer any comms related questions.
In addition to the various team members present, there will also be a suggestion box, so if residents are in the area, but don’t have time or would prefer not to talk in person, they can write improvement ideas down and leave them with us to review.
Address:
Gathering Space
Upper Floor
Grosvenor Shopping Centre
Northampton
NN1 2EW
Date and time:
Thursday 13th February 2025
12pm till 2pm
