The Service Quality Committee is a committee of the NPH Board, and is made up of 10 tenants, two of which are tenant Board members. The role of the committee is to challenge our performance, ensure that the resident voice is heard in influencing the decision making throughout NPH, and to feed the ‘resident’ voice to the board.
The SQC will consider performance and satisfaction with a particular focus on TSM’s. They will also regularly consider complaints and other feedback and consider ways to improve.
The SQC are encouraged to give their views and look at our services through residents’ eyes helping to improve and change services for all. Where appropriate the SQC will commission scrutiny exercises to support their consideration of specific subjects.
Our residents helped us to design the SQC. Several sessions were held where we asked the groups to focus on using their experiences as NPH resident and to think of new ideas and new ways of thinking.
Influence us
