I am writing to respond to your request for information received on Friday 31st January 2020 which has been dealt with under the Freedom of Information Act 2000 (FOI).
Your request has been given the unique Information Request No. NPH00-238/20. Please quote this reference on all correspondence relating to this request.
You have requested the following information. Our response is shown in bold.
1. How do you keep your voids turnaround time to a minimum?
Northampton Partnership Homes hold operational meetings with internal departments and external contractors to monitor all void work. Most of the work is on a workflow system, so we can see where there are any issues, hold ups within the void process in its entirety.
2. Do you have “Resident Inspectors” for before and/or after any clearance/repairs where needed?
Northampton Partnership Homes carry out an inspection before the property is void, then another inspection when we receive the keys to determine what works will be completed. There is also an inspection at the end of the void process before it is handed back for allocation, so we can ensure necessary standards and certificates are received.
3. Do you offer help for the new resident? Decorating vouchers. Materials discounts or white goods for instance
For vulnerable tenants we offer a case/intervention officer who will assist with all aspects of moving, checking for benefits, obtaining grants for white goods and making sure relevant services are applied for. These services include doctors, dentists and support groups. Northampton Partnership Homes offer a standard amount of decorating vouchers for each property depending on the size of the property.
Is there anything else you think could be useful for this scrutiny?
Northampton Partnership Homes have split each part of the process into key stages to enable better identification of where there may be delays. There is a set target for each part of the process and it is monitored daily.
The disclosure to you of the enclosed information does not give you a right to reproduce or publish such information without the express permission of Northampton Borough Council or any other owners of the copyright therein. To do so you will need a licence under the ‘Reuse of Public Sector Information Regulations 2015’.
If you consider NPH has not provided the information you have requested you have the right to challenge that decision in respect of your information request within 6 months.
Please write to:
Information Access Challenges
Northampton Partnership Homes
The Guildhall
St Giles Square
Northampton
NN1 1DE
Otherwise please email: information@nph.org.uk. Emails to this address are automatically acknowledged.
If your challenge is not resolved to your complete satisfaction, you will then have the right to complain to the Information Commissioner.
If you feel your request has been handled unfairly you should, in the first instance, complain using NPH’s Customer Feedback form and address it to the department you have been dealing with. NPH’s Complaints procedure (a full copy of which is available by telephoning or writing to NPH’s Data Management Officer) will then be used to try and resolve your complaint.
Yours sincerely,
Santina Chambers
Data Management Officer
Northampton Partnership Homes
01604 838794 | 0300 330 7003
www.northamptonpartnershiphomes.org.uk