Working with NPH

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We want NPH to be a great place to work, with a clear sense of direction, shared by all, and ambitious to succeed on behalf of our customers. A place where people work as one team, where people believe in the values of the company and go the extra mile to deliver homes and places where our customers want to live.

A place:

  • where colleagues are kept well informed, are listened to and whose views are respected.
  • where colleagues are encouraged to learn and develop.
  • where talent is nurtured.
  • which has the courage to try things differently.
  • where people are empowered to perform, and individual performance is recognised and well managed.
  • where success is celebrated and where we are proud to let others know about our success.
  • which is widely respected as an efficient, professional organisation, demonstrably fair and honest.
  • which respects the individual and reflects the diverse communities we serve. An organisation with a strong, confident image that does what it says it will do.


We offer a generous set of benefits to all colleagues:

  • A fair, competitive market salary;
  • Enhanced annual leave of 27 days per year (pro rata), and an additional 5 days after 5 years service;
  • Flexible working options;
  • Family friendly arrangements;
  • LGPS pension;
  • Occupational sick pay (after a successful probation period), maternity pay, paternity pay and adoption pay;
  • Training opportunities;
  • Employee discounts and offers through NPH Discount Hubs;
  • A Green Car Benefit Scheme
  • Free car parking; and
  • Cycle to work scheme

We are a living wage employer

At NPH we value and respect all differences in all people, whether seen or unseen. We aspire to an inclusive working environment and a culture that reflects our colleagues and residents. Our colleagues have equal access to learning and development opportunities and we create opportunities for their voice to be heard.

We welcome applications from all regardless of race, faith, age, sexuality, gender identity, neurodivergence or disability. If we can make any adjustments to our recruitment processes to make it more accessible, we actively encourage you to let us know.

Colleague Testimonials

Take a look at what some of our colleagues have to say, who have all benefitted from the wide range of opportunities at NPH.

Vivien Marks: Vivien loves her role at NPH and the fact no day is the same. She is a key part of our rent income team and works hard to look after our residents.

"I’m fortunate to belong to a hardworking professional community where no two days are ever the same. There is always a welcoming friendly face and the support and training to help me to succeed."


Barbara Vaughan: Barbara has worked for NPH for over 4 years. Recently she changed job roles and switched teams within NPH.

"I love what NPH stands for and what we are trying to achieve.  I saw the housing department as the heart of NPH, and wanted to work on the front line to help and support our tenants in their home. I didn’t have any technical housing knowledge, but had certain transferable skills I could utilise. 

I was fortunate to be successful in getting a role as a tenancy support officer.  They must have seen something. Staff and managers are very friendly even with the pressures of work and the challenges that brings, there is a great working relationship."

Vivien Marks
Income & Rent Accounting Team Leader
Barbara Vaughan
Tenancy Compliance Officer
John Chambers
Learning & Development Advisor
Dave Care

John Chambers: John works in our Human Resources team and plays a key role in sourcing training for colleagues. He enjoys his work and being able to help his team.

"One of the main reasons that I like working for NPH is that although we are quite a big employer with nearly 300 employees, it feels like a small business where everyone looks out for each other. And the fact that we help to make it possible for people to get a roof over their heads, even better"

Dave Care: Dave has been working in housing services for 20 years and still loves his job!

"I have been working for the NPH (previously the local authority) for over 20 years as an electrician. I still find meeting residents and engaging with people from different backgrounds the best part of my job.

When meeting NPH residents either for the first time or revisiting them, I like to be open and friendly so they feel at ease for me to my job."


How do we use your data?

Privacy Notice for employees
How we use your personal information


Who are we

Northamptonshire Partnership Homes is an Arm’s Length Management Organisation (ALMO) that was set up in 2015 to undertake the management of West Northamptonshire Council's (Formerly NBC) housing services. We are wholly owned by WNC but we have our own management team and Board of Directors. We are a Company Limited by Guarantee (CLG) and a not for profit organisation.


Our Privacy Promise

We promise:

To keep your data safe and secure; and
To protect and respect your privacy.


What is the purpose of this notice?

This privacy notice aims to give you information on how we collect and process your personal information throughout your working relationship with us. It makes you aware of how and why your personal information will be used, namely for the purposes of the performance of our contract with you as our employee, and how long it will usually be retained for. In these cases, we will be the “data controller” for the purposes of data protection law.

This notice provides you with certain information that must be provided under the UK General Data Protection Regulation (‘the UK GDPR’), the Data Protection Act 2018 and any subsequent legislation.


How your information will be used

NPH needs to keep and process personal information relating to our workforce.  This includes employees, agency workers, contractors, temporary workers and volunteers.

The information we hold and process will be used for the management and administration of your contract with us during your employment.  This includes:

  • Recruitment and appointment purposes, to set up your employment or volunteering contract.
  • Administration purposes (e.g. to operate payroll, pensions etc.).
  • Conducting performance reviews, managing performance and determining performance requirements.
  • Assessing qualifications for a particular job or task, including decisions about promotions.  Offering any necessary support requirements in your role; Education, training and development requirements.
  • Compliance with legal or industry standards to ensure that your tax and National Insurance are recorded against your name (e.g. to prove eligibility to work in the UK, to complete DBS checks, where appropriate, and to meet our Health and Safety Requirements).
  • Conducting transactional surveys to monitor and improve our services, for example, following training courses.
  • Risk assessing you for lone working.
  • Monitoring diversity in our applicants and workforce, as recommended by the Equality and Human Rights Commission. The information you give us in this section will not be seen by the hiring manager during the application process, and will not affect applications to work with us or volunteer with us in any way.
  • Dealing with legal disputes involving you, or other employees, workers and contractors, including accidents at work
  • Ascertaining your fitness to work
  • Managing sickness absence
  • Complying with health and safety obligations;
  • To prevent fraud
  • To monitor your use of our information and communication systems to ensure compliance with our IT policies
  • To ensure network and information security, including preventing unauthorised access to our computer and electronic communications systems and preventing malicious software distribution
  • Assist in the running of our business
  • Comply with legal or regulatory requirements.
  • Monitoring our premises and for safeguarding and security reasons.

We may only collect and process your personal information when the law allows us to. Most commonly we will use your personal information in the following circumstances:

Where we are required to collect personal data so that we can perform the contract we have entered into or intend to enter into with you, and to comply with any legal requirements.  If we are unable to collect your data we may be unable to undertake the performance of our contract with you.
Where it is necessary for the legitimate interests of NPH and protect our legal position in the event of legal proceedings.

We will keep and use the information to enable us to run the business and manage our relationship with you effectively, lawfully and appropriately.

The information you provide will be used during the recruitment process, whilst you are working for us, and at the time when your employment ends and after you have left.

We may also use your information where we need to protect your vital interests or if it is in the public interest to do so. If you do not provide this data, we may be unable in some circumstances to comply with our obligations and we will tell you about the implications of that decision.

NPH are legally obligated to process your data in accordance with the law. For example we may process your data to prevent fraud, reporting potential crimes and to aid in the detection and prevention of crime. We will process your data securely should any of the above arise.

We will use your information to perform checks required to do your job, for example we may need to conduct a criminal records check as part of the employment process. We will only use information relating to criminal convictions where the law allows us to do so and in accordance with our data protection policy.

You may be referred to in company documents and records that are produced by you and/or your colleagues during the course of your employment and whilst doing business on behalf of the company. These documents may be subject to Subject Access Requests or Freedom of Information Requests which NPH are legally bound to comply with.  Any personal data released under either request, will be suitably pseudonymised to prevent identification.

To promote interdepartmental working and efficient working practices we may publish your photographs on the intranet. This enables us to improve collaborative working and connections. We may also use staff photos in promotional material, as well as on social media platforms. You can withdraw your consent for your image to be used in this way at any time by speaking directly to the Comms team or email

We will take a photo for use on your MAC ID cards which are also used to allow access to  your place of work. You can change this picture at any time. if you would like support with this please contact the team.


How we collect your information

The information we hold about you will mainly have been provided by yourself. We also collect information about you from internal sources, such as your manager, and in some cases, external sources, such as referees and government agencies like the Disclosure and Barring Service.


The information we store about you

Typically, the information we store includes

  • your application form and references,
  • your contract of employment and any amendments to it.
  • any correspondence with or about you, for example letters to you about a pay rise or, letters produced at your request like a letter to your mortgage company confirming your salary.
  • any information needed for payroll, benefits and expenses purposes.
  • your contact and emergency contact details, records of holidays, sickness and other absences.
  • information needed for monitoring equal opportunities
  • records relating to your career history, such as any training completed, appraisals, other performance measures and where appropriate, any unspent disciplinary warnings and grievance throughout your employment.

Where necessary we may keep information relating to your health, which could include reasons for absence, GP reports and notes. This information will be used in order to comply with our health and safety and occupational health obligations and to consider how your health affects your ability to do the job. Health information will also be used to determine whether any adjustments to your job might be needed. We will also need this data to administer and manage any statutory and company sick pay you may be entitled to.

Information relating to your racial or ethnic origin, political opinions, religious and philosophical beliefs, trade union membership, biometric data or sexual orientation will only be used when required by law or the information is required to protect your health in an emergency.

We monitor the use of any company computers, mobile telephones and tablets and keep records of usage. This is detailed in the NPH ICT Code of Practice which can be found in the NPH Strategy Bookcase. Hard copies can be requested from Corporate Services.

We also use CCTV throughout our premises and therefore you may appear on CCTV footage.

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. The criteria used for determining how long your data will be stored for is detailed in the NPH Data Retention and Destruction Policy. This can be found in the NPH Strategy Bookcase. Hardcopies can be requested from Corporate Services.

Should we need to process your personal data for a purpose other than that which it was collected for, we will provide you with information on that purpose and any other relevant information.


Who we share your information with

We will not normally share your information without your consent unless the law allows or requires us to do so. Where it is legally required or necessary in accordance with data protection law, we may share employee information with:

  • The Housing Ombudsman;
  • West Northamptonshire Council and/or LGPS;
  • Suppliers and service providers;
  • Financial organisations;
  • Our auditors;
  • Survey and research organisations;
  • Trade unions and associations;
  • Occupational health;
  • Insurers;
  • Pension providers;
  • Professional advisers and consultants;
  • Police forces, courts, tribunals;
  • Professional bodies;
  • Employment and recruitment agencies.


How we keep your information secure

We have in place appropriate technical and organisational security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need-to-know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.

We have in place procedures to deal with any suspected data security breach and will notify you and the Information Commissioner’s Office of a suspected breach where we are legally required to do so.


Your rights

Under GDPR you have rights regarding the personal data that NPH holds and processes about you.

Specifically you have the:

  • Right to be informed.
  • Right of access - You have the right to request a copy of the information we hold about you. Such requests will be processed within one month of receiving the request.
  • Right to rectification - You have the right to request any outdated, incorrect or inaccurate information we hold about you to be corrected. Such request will be processed within one month of receiving the request.
  • Right to erasure – You have the right to ask us to delete personal information about you. This can be done for example where the information is no longer necessary, if you have withdrawn consent or if we have unlawfully processed the information. In certain circumstances we may not always be able to comply with your request for specific legal reasons. If this happens we will notify you.
  • Right to restrict processing – When processing is restricted we are allowed to store the information but not do anything with it.
  • Right to data portability.
  • Right to object - In certain circumstances you may also have the right to object to our use of your personal information, object to certain decisions being taken by automated means, have your information deleted, and have your information transmitted electronically to another organisation. You may also claim compensation for damages caused by a breach of the GDPR.
  • Right in relation to automated decision making and profiling - For recruitment and employment purposes NPH does not conduct the use of any automatic decision making or profiling software.

You can expect that we will only share relevant, up to date information when we are legally or contractually required to. We will ensure your information is secure and will let you know if your information is ever compromised. Where we have requested consent to share your information, this consent can be revoked at anytime by contacting the HR Department.

You have the right to lodge a complaint to the Information Commissioners’ Office if you believe that we have not complied with the requirements of the General Data Protection Regulation (UK GDPR).


International transfer of personal data

Our website is housed within the UK. Our other servers and systems are generally located on our premises or elsewhere within Europe, but some services used for example email campaigns and online surveys may be located outside of Europe. 

Where data is transferred outside Europe, NPH will ensure that transfers are only made to countries in which the European Commission has made an adequacy decision or where appropriate safeguards are in place. 


Where to get help

Should you have reason to complain about how your data has been processed, you can contact the Data Management Officer. 

Data Management Officer

Northampton Partnership Homes

The Guildhall, St Giles Square



Alternatively, if you think our collection or use of personal information is unfair, misleading or inappropriate or if you have concerns about the security of your personal information, you also have the right to make a complaint to the Information Commissioner’s Office. You can contact the Information Commissioner’s Office at the following address:

Information Commissioner’s Office,

Wycliffe House,

Water Lane,




Telephone: 0303 123 1113

Further information and guidance please visit

Board Members Privacy Notice

This privacy notice explains how we process any personal or sensitive data we collect about you.  Personal data means any information relating to an identifiable person who can be directly or indirectly identified, in particular by reference to an identifier.  The processing of personal data is governed by the Data Protection Act 2018 (DPA2018)  and the UK General Data Protection Regulation (UKGDPR)

This privacy notice confirms the data we could hold about you as a Board Member of Northampton Partnership Homes (NPH) , the reasons and lawful basis for doing so and the arrangements that are in place to ensure its security.

NPH is the Data Controller for the purposes of managing the data associated with your role with us as a Board Member. We take your privacy seriously and have safeguards in place to ensure that your data is kept securely, accessed only by those employees who need to process it, and kept for no longer than necessary. 

What information does the organisation collect?

In line with the requirements of the Companies Act 2006, we record the following information about you in the Register of Directors for Northampton Partnership Homes:

  • Your name and any former names for business purposes
  • Your business occupation
  • Your contact details, which may include address, phone number and email address
  • Part of the UK where you are usually resident
  • Your date of birth
  • Your nationality


This information is provided to relevant regulatory bodies and is available on the public record. Please note that only the service address provided is displayed on the public record, which is not necessarily your residential address.

To manage the Board Member role, we may also retain the following data about you:

  • Your bank details and national insurance number
  • Details of other Non-Executive positions you hold
  • Details of potential or actual conflicts of interest in relation to your role.
  • Additional details you may have disclosed, which could include details of your qualifications, skills, experience, identification documents and employment history
  • Welcome letter which set out the terms and conditions relating to your appointment.
  • Contact details for you and your next of kin
  • Information about your remuneration
  • Information about your criminal record
  • Assessments of your performance, including appraisals, performance reviews, one to ones, training you have participated in, performance improvement plans and related correspondence
  • Information about medical or health conditions, including whether or not you have a disability for which the organisation needs to make reasonable adjustments, details of any absence management plans put in place or adjustments made
  • Equal opportunities monitoring information, including information about your ethnic origin, sexual orientation, health and religion or belief


All the above details are processed under the lawful basis of Legal Obligation (ref. GDPR article 6), as they are required to allow us to manage your appointment as a Board Member of Northampton Partnership Homes.

We collect this information in a variety of ways. For example, data is collected through application forms, CVs or resumes; obtained from identity documents such as your driving licence; from forms completed by you at the start of or during your term of service (such as application form); from correspondence with you; or through interviews, meetings or other assessments.

In some cases, it may be necessary to collect personal data about you, with your approval, from third parties, such as references supplied and information from criminal records checks permitted by law.

Data is stored in a range of different places, including in IT systems and paper format.


Who has access to data?

Your information may be shared internally, including with the Chair, other Board Members (contact details only), Executive Directors, the Governance and Corporate Support Team, Finance Team, Human Resources Team and IT/Digital staff if access to the data is necessary for performance of their roles. Where required NPH’s Data Protection Officer may also have access to your data, e.g. for processing subject access request or investigation of any potential data breaches.

We may need to share your data with third parties in order to obtain references from referees and obtain necessary criminal records checks from the Disclosure and Barring Service.

The organisation may also share your data with third parties in the context of complying with regulation and/or legislation and/or contract agreements. In those circumstances the data will be subject to confidentiality arrangements.

The organisation also shares your data with third parties that process data on its behalf, in connection with payroll, expenses claims, insurance providers, external benchmarking through individual survey, training providers and provision of individual or professional subscriptions.

The organisation will not transfer your data to countries outside the European Economic Area.


How does the organisation protect data?

We take the security of your data seriously. Internal policies and controls are in place to try to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by its employees in the performance of their duties. We already have in place, under the current law, various safeguards, including password protecting all data accessed in any electronic form, and holding all data on secure servers which are either located on-site, or securely held within Microsoft’s cloud servers. We also undergo regular audits in this area, to help us keep improving how we manage data, and to learn from best practice developed and used by other organisations.

Where we engage third parties to process personal data on our behalf, they do so on the basis of written instructions, are under a duty of confidentiality and are obliged to implement appropriate technical and organisational measures to ensure the security of data.


For how long does the organisation keep data?

In line with Companies Act 2006 requirements, we will hold personal data required for the Register of Directors indefinitely and the documents both provided and signed when you became a Board member for 12 years following the end of your term of service. All other data will be removed from our records within 12 months of the end of your term of service.


Your rights

  • Right of access. The GDPR gives you the right to access copies of the personal data held about you. Your right of access can be exercised in accordance with the GDPR.
  • Right to request an electronic copy of your personal data. Where you provide personal data you have the right to be provided with a structured, commonly used and machine-readable copy and have the right, in certain circumstances, to ensure that we transmit that personal data to a recipient of your choice without hindrance (the right to data portability).
  • Right to correct. You have the right to ensure that we correct the records of any personal data held about you which are inaccurate. You also have the right to ensure that we complete any incomplete personal data held about you.
  • Right to erasure. You have the right to ensure that we erase your personal data, though we would need to retain limited details to comply with the Companies Act 2006, (the right to be forgotten).
  • Right to restriction. In certain circumstances, such as where you have contested the accuracy of personal data, you have the right to restrict our processing of your personal data. That means that we will hold your personal data on file but that we cannot process that personal data. We will inform you if for any reason the restriction on processing your personal data is lifted.


Where any rectification or erasure of personal data or restriction of processing has taken place we shall communicate any rectification to you or erasure or restriction of processing to each recipient to whom the personal data has been disclosed, unless this proves impossible or involves disproportionate effort. We shall, if you request, inform you about those recipients.

Exercising your rights. If you wish to exercise any of your rights, or if at any point you believe the personal data we process is incorrect, you can request to see this personal data. If you would like a copy of the personal data about you that we process, or if you wish to have that personal data transferred to another company or organisation, please contact our Data Management Officer (DPO)

You have the right to make a complaint if you feel that we are using your personal identifiable information unlawfully and/or holding inaccurate, inadequate or irrelevant personal identifiable information which, if used, may have a detrimental impact on you and/or has an impact on your rights.

Alternatively, if you think our collection or use of personal information is unfair, misleading or inappropriate or if you have concerns about the security of your personal information, you also have the right to make a complaint to the Information Commissioner’s Office. You can contact the Information Commissioner’s Office (ICO) at